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Fares and conditions

Fares and conditions

Air Fare Bundle

  1. The minimum fare is 499 rubles, taking into account the Charges provided for by the fare bundle application rules, and excluding the cost of additional services.
  2. Fare bundles may vary depending on the date and direction of the flight.
  3. All fares of the Airline, which are subject to special conditions of use, are special.
  4. The number of offers for each of the fare bundles (including the minimum fare) on each flight is limited.
  5. The Airline reserves the right to regulate the number of seats on sale for each of the fare bundles.
  6. When booking transportation on the Airline Website, no extra charges shall be levied.
  7. When booking transportation through Authorized Agents, Customers may be required to pay extra charges, including a fee for the provision of services of automated booking systems (YR) of 90 rubles per segment for Tickets issued at accredited TCH agencies on a CCS-TCH form.
  8. When booking a transportation through the Call Center (calls are chargeable), a Charge in the amount of 600 rubles for one customer shall be levied.
  9. The fare bundle conditions are published on the Airline Website in the Information – Fare Bundles section.

Non-Refundable Fare Application Rules

    1. Information about non-refundable fare bundles, including Basic and Advantageous
      1. The fare bundle application rules shall apply only to the transportation on flights operated by the Airline.
      2. Booking of Tickets that do not provide for the condition of the refund of the transportation fee paid under the Air Transportation Contract upon termination of the Customer's Air Transportation Contract (Tickets with non-refundable fares) shall be possible through any booking channels, including the Airline Website.
      3. The fare bundle application rules of the Airline regulate the fares for one-way air transportation. Fare bundles may be combined to compose types of round-trip air transportation.
      4. The Airline does not provide a connection between its own flights (transfers) if each flight is purchased under a separate transportation document (ticket). Transfer of Customers and Baggage shall be purchased under one transportation document (Ticket).
      5. No Tickets with an open departure date may be purchased.
      6. A Customer may carry one child under the age of 2 years without a separate seat in the aircraft cabin. On international flights for the transportation of a child without a seat in the aircraft cabin, a Charge (preferential fare) shall be applied in the amount stipulated by the conditions of the applicable fare bundle.
      7. Special conditions: in case of providing a separate seat in the aircraft cabin for a child under the age of 2 years, the fare discount shall not apply.
      8. Special conditions: no fare bundle discount will apply for the transportation of children aged 2 to 12 years.
    2. Booking Amendment


      Voluntary modification of the Air Transportation Contract shall be prohibited except for the following changes:

      1. Changes to the full name of the Customer may be made through the Call Center (calls are chargeable) no later than 4 hours before the flight departure time according to the schedule specified in the Ticket, or through the airport ticket office at least 40 minutes before the scheduled flight departure time. For changing the name (surname) of the Customer, a fine shall be charged in the manner and amount stipulated by the terms of the applicable fare. It shall be prohibited to change the personal data of the Customer, creating the prerequisites for the complete replacement of the Customer for the originally purchased Ticket.
      2. The date, time of the flight and/or route may be changed no later than 48 hours before the scheduled flight departure time through the Call Center (calls are chargeable) with the payment of a penalty in the amount provided for in this Appendix. In the event that the amount of the new fare exceeds the amount of the fare at which the Ticket was originally purchased, the Customer shall pay the corresponding difference in full.
      3. The Customer may order an additional service in the manner provided for in Clause 6.1 of the Regulations. For the provision of an additional service to the Customer, a Charge shall be levied in the manner and amount stipulated by the terms of the applicable fare bundle.
      4. The amount of the fine for changing the flight (date, time of departure and/or route) is provided in the Fines (Penalties) section of this Appendix.
    3. Refunds
      1. If the Customer voluntarily refuses to travel, no refund for the purchased Ticket shall be made.
      2. The grounds and procedure for the Customer's actions in case of forced refusal of transportation are set out in Chapter 8 of the Regulations.

        If the Customer has notified the Airline about the forced cancellation of transportation after the check-in time for the flight has expired, and also in the absence of such notification, the transportation fee paid for air transportation will not be refunded to the Customer.
      3. If the Customer did not use transportation on any section (segment) of the route and did not notify the Airline about the refusal of air transportation on this section (segment) and the intention to continue transportation on subsequent sections (segments) of the route, then the Airline's booking system will automatically cancel subsequent sections (segments) of the route based on Paragraph 27 of FAR-82.

        The Customer's cancellation of transportation on any section (segment) of the route shall be made in the manner provided for voluntary amendment of the Air Transportation Contract. Amendments may be made in the manner prescribed by Clause 6.1 of the Regulations, or at the place of purchase of the Ticket (if the Ticket was purchased from an agency). For the cancelled transportation on any section (segment) of the route, a penalty shall be charged in the amount stipulated by the terms of the applicable fare.

      4. The Customer shall notify the Carrier of their intention to continue transportation on subsequent sections (segments) of the route before the check-in time for the flight on the section (segment) of the route, which the Customer has cancelled, through the agency at the place of purchase of the Ticket (if the Ticket was purchased from the agency), through the Call Center (calls are chargeable) (for any of the Customers), through the feedback form.

        If the Customer has failed to notify the Airline about the cancelled air transportation on this section (segment) and the intention to continue transportation on subsequent sections (segments) of the route in the manner provided for in this Clause (inter alia, in the event of late notification), the transportation fee paid for air transportation shall not be refunded to the Customer.
    4. List and Amount of Extra Charges and Additional Services, Amount of Fines (Penalties)

      The list and cost of additional services and Charges, as well as the amount of fines (penalties) are specified in the Charges for Additional Services, Fines (Penalties) sections of this Appendix and are published on the Airline Website.

Refundable Fare Application Rules

  1. Refundable Fare Bundle Details (Maximum Fare Bundle).
    1. The fare bundle application rules shall apply only to the transportation on flights operated by the Airline.
    2. The Maximum fare bundle provides for the possibility of refunding the paid transportation fee in case of voluntary Customer’s cancellation of transportation, declared no later than 24 hours before the flight departure time according to the schedule specified in the Ticket. A penalty shall be charged for the cancelled transportation in the amount provided for in the Fines (Penalties) section of this Appendix.
    3. The fare bundle application rules of the Airline regulate the fares for one-way air transportation. Fare bundles may be combined to compose round-trip air transportation types, but only between the same pair of cities.
    4. The Airline does not provide a connection between its own flights (transfers) if each flight is purchased under a separate transportation document (ticket). Transfer of Customers and Baggage shall be purchased under one transportation document (Ticket).
    5. No Tickets with an open departure date may be purchased.
    6. A Customer may carry one child under the age of 2 years without a separate seat in the aircraft cabin. On international flights for the transportation of a child without a seat in the aircraft cabin, a Charge shall be applied in the amount stipulated by the conditions of the applicable fare bundle.
    7. Special conditions: in case of providing a separate seat in the aircraft cabin for a child under the age of 2 years, the fare discount shall not apply.
    8. Special conditions: no fare bundle discount will apply for the transportation of children aged 2 to 12 years.
  2. Refunds
    1. Refund under the Maximum Fare Bundle.

      If a Customer voluntarily cancels transportation more than 24 hours before the flight departure time according to the schedule specified in the Ticket, the fare component of the Ticket cost will be refunded to the Customer in full, and the Customer will be charged a penalty for cancelling transportation in the amount provided for in the Fines (Penalties) section of this Appendix. If a Customer cancels the transportation less than 24 hours before the scheduled flight departure time specified in the Ticket, no refund shall be provided.
    2. The grounds and procedure for the Customer's actions in case of forced refusal of transportation are set out in Chapter 8 of the Regulations.

      If the Customer has notified the Airline about the forced cancellation of transportation after the check-in time for the flight has expired, and also in the absence of such notification, the transportation fee paid for air transportation will not be refunded to the Customer.
    3. If the Customer did not use transportation on any section (segment) of the route and did not notify the Airline about the refusal of air transportation on this section (segment) and the intention to continue transportation on subsequent sections (segments) of the route, then the Airline's booking system will automatically cancel subsequent sections (segments) of the route based on Paragraph 27 of FAR-82.

      The Customer's cancellation of transportation on any section (segment) of the route shall be made in the manner provided for voluntary amendment of the Air Transportation Contract. Amendments may be made in the manner prescribed by Clause 6.1 of the Regulations, or at the place of purchase of the Ticket (if the Ticket was purchased from an agency).

      For the cancelled transportation on any section (segment) of the route, a penalty shall be charged in the amount stipulated by the terms of the applicable fare.
    4. The Customer shall notify the Carrier of their intention to continue transportation on subsequent sections (segments) of the route before the check-in time for the flight on the section (segment) of the route, which the Customer has cancelled, through the agency at the place of purchase of the Ticket (if the Ticket was purchased from the agency), through the Call Center (calls are chargeable) (for any of the Customers), through the feedback form.

      If the Customer has failed to notify the Airline about the cancelled air transportation on this section (segment) and the intention to continue transportation on subsequent sections (segments) of the route in the manner provided for in this Clause (inter alia, in the event of late notification), the transportation fee paid for air transportation shall not be refunded to the Customer.
  3. List and Amount of Extra Charges and Additional Services, Amount of Fines (Penalties)

    The list and cost of additional services and Charges, as well as the amount of fines (penalties) are specified in the Charges for Additional Services, Fines (Penalties) sections of this Appendix and are published on the Airline Website.

Seat selection (1 seat per 1 flight)

Domestic flights

 

International flights

Checked baggage carried in the baggage hold of an aircraft**

Checked baggage

 

Transfer baggage

 

Special Baggage / Transportation of Animals

 

Priority Service

Cities located in the European part of Russia:

Astrakhan, Vladikavkaz, Volgograd, Kazan, Kaliningrad, Kirov, Makhachkala, Mineralnye Vody, Moscow, Murmansk, Nazran, Nalchik, Nizhnekamsk, Perm, Samara, St. Petersburg, Saratov, Sochi, Stavropol, Ulyanovsk, Ufa, Cheboksary.

Cities located in the Asian part of Russia

Barnaul, Ekaterinburg, Irkutsk, Kemerovo, Krasnoyarsk, Novosibirsk, Omsk, Orenburg, Surgut, Tomsk, Tyumen, Chelyabinsk.

Other services

Fines (penalties)

 

*The cost of the service shall not be refundable in case of a change in the seat of the Customer in accordance with Clauses 6.5, 6.6 of the Regulations, if the change in seat is for reasons dependent on the Customer (inter alia, if the Customer acquires a seat that they may not take).

**Issued at the Call Center (calls are chargeable) at least 4 hours before the scheduled flight departure time.

***The cost is indicated without the agency fee for the provision of the issuance services. On flights from UAE, the agent may charge an additional fee of 40 AED depending on the services purchased, the amount and weight of Baggage. On flights from Minsk, the amount of fines (penalties) is determined in rubles.

****Please note that a partition is installed on some aircraft and, when choosing seats 1A-1C of Superior Comfort, there may be less legroom than in seats 2D-2F or in seats near the emergency exit.

*****The cost of Baggage varies depending on the date of departure and the route.

******On flights from Moscow to UAE, the service of transporting animals is not provided, except for service dogs and guide dogs.

*******It shall be prohibited to change (inter alia, make a number of consecutive changes to) the data of the Identity Document, if such a change entails the replacement of the Customer in the originally purchased Ticket.

********Applies to the Maximum fare bundle. The Customer may cancel flight and get a refund or change your flight date/time and/or itinerary. Tickets are refunded at the place of purchase no later than 24 hours before the scheduled departure of the flight. Tickets can be exchanged no later than 48 hours before the scheduled departure of the flight.