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Customers with disabilities

Customers with disabilities

Pobeda Airlines treats disabled customers and other customers with disabilities with special attention and care and takes every effort to make their travel experience as comfortable as possible.

Escort service

If a customer with disabilities has special transportation needs (i. e., assistance with the movement/provision of mobility aids), he/she can apply for the Escort service free of charge.

How to Apply

  • If you are booking a flight on the website, you can add the relevant option for each customer when entering customer details. Where you select a wheelchair, you can specify what kind of escort you need, e. g., to the ramp, the aircraft door or the cabin seat
  • Via Call-center
  • Via Feedback form
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Additional Information

To make use of the service, we recommend arriving at the check-in desk no later than 2 hours before the end of check-in.

Please note that disabled customers and other customers with disabilities can take any cabin seat except for 1ABC and 15-16 rows. According to the safety rules, they may not occupy seats with extra legroom near the emergency exits.

Important: those customers who have booked Accompaniment to the Cabin Seat may be seated at window seats, only.

Online check-in is not available for clients with disabilities.

Used crutches, canes, walkers, rollators are transported free of charge.

What do you need to know?

Rules for Transportation of Wheelchairs

Wheelchairs can be arranged for transportation as checked baggage only and exclusively at the check-in desk at the airport of departure. They are transported free of charge in excess of the free baggage allowance.

Customers can use their own wheelchairs before entering the aircraft, with the exception of electric wheelchairs. If a customer checks in a wheelchair as checked baggage at the check-in desk, he/she will be taken to the aircraft in a wheelchair to be provided by the airport.

The wheelchair will be returned to the customer in the baggage reclaim area – in this case, the PRM customer will be taken to the baggage reclaim in the wheelchair to be provided by the airport.

Provide the airline with information in advance about the type of battery installed and how to handle the wheelchair. If your wheelchair has a lithium-ion battery, be sure to check the battery capacity before booking and driving to the airport!

Requirements for Transportation of Electric Wheelchairs:

 

Wheelchairs are carried with disconnected and isolated electrical circuits (battery terminals). Where the mobility aid has a removable battery and the customer has a tough rigid pack, it will be carried with the removed battery. The battery should be disconnected, isolated and dismantled either by the customer or by the accompanying person.

Learn more about transporting electric wheelchairs

*In case of late arrival of the Customer at the check-in desk for registration of transportation of the dismantled (removed) battery, it shall be allowed to mark the packaging kit of the dismantled (removed) battery with the Customer's stickers, provided that the same comply with the stipulated requirements.

**To confirm that the design of the Wheelchair provides adequate battery protection, the Customer shall provide the Wheelchair manufacturer's instructions or other document containing information about the method of carriage (transportation) of the Wheelchair by air.

If the Customer is unable to provide the instructions of the Wheelchair manufacturer or another document containing information on the method of carriage (transportation) of the Wheelchair by air, and/or if the instructions (other document) does not contain information that the design of the Wheelchair provides adequate protection for the battery, then the battery shall be transported in a dismantled (removed) state.

Guide Dogs

If a customer needs to carry a guide dog, he/she should notify the Airline in advance (no later than 24 hours before the scheduled flight departure time):

A guide dog may be transported free of charge in the cabin, subject to the dog training certification.

More about transporting guide dogs

Transportation of Medical Equipment

Transportation of medical equipment on board Pobeda Airlines aircraft must be approved via the Feedback Form no later than 72 hours before the scheduled departure.

Life support medical equipment allowed during the flight may include:

  • infusion pumps
  • portable artificial lung ventilators
  • bag valve masks
  • heart rate monitors with sensors
  • emergency medical bags with face masks, tourniquets, tubes, and medicines (e. g., adrenaline, euphylline, hormones, etc.)
  • defibrillators
  • breathing bags
  • oxygen/air cylinders with the weight (gross) of no more than 5 kg

The following items are not allowed for transportation:

  • portable medical electronic devices with batteries with specific capacity of more than 160 Wh
  • spare batteries for portable medical electronic devices with specific capacity of more than 160 Wh
  • devices with liquid oxygen